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How we use your information

Note: This information is only for council tenants in Bournemouth properties. If you’re a council tenant in a Poole property, please visit the PHP website.

This page explains how your information will be held about you and processed by our housing landlord services team.  

Please read our General Privacy Notice as well as this notice.  

What we do  

We’re responsible for managing our housing stock. This includes the allocation of housing, dealing with tenancy issues, collecting rent and carrying out repairs.  

The purposes we use your personal information for  We collect and process your personal information to provide these services to you.   

This includes:  

  • assessing housing applications 
  • offering you the tenancy of a property 
  • communicating with you by your preferred means 
  • keeping you informed about services we offer which may be useful to you 
  • contacting you to arrange for services provided to you for example, repairs to your home 
  • ensuring that we take account of any support needs in our dealings with you 
  • providing housing management services
  • using the information to help us to deal with any tenancy issues or complaints you may have 
  • using the information to enable us to collect rent for the property you rent from us and help you if you have a financial need 
  • for the prevention and detection of crime 
  • data matching, including the National Fraud initiative.  

The personal information we collect and use  

We only collect and use the information we need to provide our services to you. We do obtain and use special category information.  

The law we use to process your personal information  

Statutory legislation  

The main legislation that provides us with the statutory basis to deliver our services is:  

  • Housing Act 1985 Landlord and Tenant Act 1985     
  • Environmental Protection Act 1990 
  • Antisocial Behaviour, Crime and Policing Act 2014 
  • Part 6 of the Local Audit and Accountability Act 2014.  

The above list is not definitive but provides some examples.  

The GDPR/DPA conditions we meet  

The conditions that we use to process your personal information are:  

  • public task - the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law 
  • legal obligation - the processing is necessary for us to comply with the law (not including contractual obligations).  

Special category personal information  

We also use these additional conditions to process your special category personal information in these examples:  

  • employment, social security or social protection: the processing is necessary for the carrying out of obligations under employment, social security or social protection law 
  • public interest - the processing is necessary for reasons of substantial public interest (see Appendix A) 
  • legal purposes - the processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.  

Who we may share your information with  

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.  

We may also share your personal information with these organisations:  

  • other local government departments, including those in other councils:
  •    
    • housing and customer services 
    • revenue and benefits 
    • planning services 
    • regulatory services 
    • legal services 
    • adult social care 
    • children’s social care 
    • safeguarding 
    • financial services 
    • drug and alcohol statutory team 
    • commissioning services  
  • elected members 
  • education providers 
  • central and regional government departments 
  • healthcare providers 
  • social and welfare advisers or practitioners 
  • youth services to include Youth Offending Services 
  • Dorset Healthcare University Foundation Trust 
  • National Health Service 
  • the police and criminal justice System - National Probation Service, Community Rehabilitation Company, Dorset Police 
  • Benefits Agency - Department of Work and Pensions 
  • HM Customs and Revenue 
  • Immigration Services 
  • housing associations 
  • Dorset and Wiltshire Fire and Rescue Service 
  • RSPCA 
  • our contracted service providers, like those who carry out maintenance to your home.  

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.   

We may seek your consent if we’re able to offer additional services which we believe are of benefit to you, and we’ll communicate this clearly to you.   

We’ll only share your details with these organisations if we have your consent and will not share your information otherwise.  

If an advocate is required, we’ll ask for your consent to share your data with them.  

How long we keep information about you  

We’ll retain this information for seven years, or longer if required by law, as stated in our retention schedule and in accordance with the:

  • General Data Protection Regulations
  • Data Protection Act 2018
  • Care Act 2014
  • Children’s Act 2004
  • Antisocial Behaviour
  • Crime and Policing Act 2014 and Housing Act 2004
  • Crime and Disorder Act 1988
  • Housing Act 1985.  

Continuous Recording of Social Housing Lettings and Sales (CORE) 

If your household has entered a new social housing tenancy, social housing providers will share your personal information with the Ministry of Housing, Communities and Local Government for research and statistical purposes. 

Read the Privacy Notice for all social housing tenants of CORE data provider

Complaints and changes to your information  

If you’d like to raise a concern or complaint, or need to change your details, email housing.landlord@bcpcouncil.gov.uk or call into Housing Landlord Services at Kinson Hub.