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Get involved with housing services

Note: This information is only for council tenants in Bournemouth properties. If you’re a council tenant in a Poole property, please visit the PHP website.

We’d like you to help us to identify how to improve the housing service for tenants in Bournemouth.

For more information, email resident.involvement@bcpcouncil.gov.uk or call us on 01202 123 300.  

How you can get involved

Communal reps

Do you want to be an extra pair of 'eyes and ears' by helping our Service Charge Officer to monitor the communal cleaning, grounds maintenance and repairs that take place at your flat block?

Once the tenants and leaseholders on the Service Charge Task and Finish group have decided how this will work, we’ll be sending out invitations to take part in this project.

Resident Involvement panels

Task and Finish groups – This could be a one-off meeting lasting about two hours, to look in depth at specific issues. For example, during 2019 we used this type of group to review the gas servicing process. This has resulted in recommendations being agreed and improvements being made to the letters.

Panel Meetings – Which will be held three times per year.  They will start at approximately 10:30am and finish about 2:30pm, with the aim of obtaining feedback and updates from the members who have been involved in the Task and Finish Groups, ultimately making recommendations for service improvements or changes.

Reading and Communications Panel

Sometimes we ask tenants and leaseholders to read through a document (for example a proposed new leaflet or brochure). We ask them to tell us what they think and to check it's resident friendly and written in plain English.

Members of this panel are contacted via email. If you’re interested in helping us, contact us with your email address.

Home News

Home News is our magazine for tenants and leaseholders. There are sometimes discussion groups about the magazine. You may also want to send Home News an article.

Customer satisfaction surveys

If you’re a new tenant or have recently had a repair to your property, an officer may have asked you some questions over the phone about the service.

Annual Report to tenants

This is now included in our Home News magazine. It’s our opportunity to tell you how we’re performing, celebrate our achievements and highlight where and how we need to improve. We hope you find it a helpful snapshot of the past year.

Annual Residents' Meeting - 27 November 2019

In 2019, the Annual Residents Meeting took place in conjunction with a celebration of 100 years of council housing in partnership with Poole Housing Partnership.

Read the results of the Consultation with tenants and leaseholders at the Annual Residents’ Meeting for Bournemouth Neighbourhood.

Training and support

Use your experience as a tenant or leaseholder to help us improve. You do not need to be an expert to get involved, we just need your experience as a tenant or leaseholder.

We can arrange training for you to help you to hold us to account for our performance.

If you’re interested, please email our resident involvement team at resident.involvement@bcpcouncil.gov.uk

Tenant Participation Advisory Service

The national Tenant Participation Advisory Service promotes tenant involvement and empowerment. They offer tenants free training and advice, representing over 1,700 tenants and resident groups and over 220 landlords.  

If you’d like to log into the members’ area, email resident.involvement@bcpcouncil.gov.uk.

Support with attending events and meetings

If you'd like to get involved and want to attend meetings, we’ll cover as much of the cost of getting you to the venue as possible or help organise your transport. We can also help you if you need somebody to look after your children or other dependants while you attend.

There are free refreshments at these events.

Volunteering in the community

If you’d like information about what’s going on in your community and would like to volunteer, please contact the community development team.