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Information for leaseholders

We’re the freeholder and managing agent of over 500 leasehold properties in Bournemouth, bought from us under the Right to Buy scheme.

For information relating to your leasehold property please look at the Leaseholder Information Booklet which has been produced specifically for leaseholders in Bournemouth.

Leaseholders can report repairs that need doing to the communal areas of their homes on our freephone number 01202 123 200.

Leaseholder insurance

All our leasehold properties are insured, with the premium included in your annual service charge. Your insurance policy documents are sent to leaseholders every year in April.

If you need to make a claim on your insurance, call our leasehold management officer on 01202 123 200 to request a claim form.

The cover is for buildings insurance only and does not include home contents. You should arrange your own separate home contents insurance.

Understanding and paying service charges

Your estimated statement includes all the details you need to understand your service charges. Management charges are calculated according to the type of flat you live in and our level of involvement with it.

We also offer flexible payment options for service charges. You may be entitled to a mandatory or discretionary loan to help you cover the cost.

If you’re having difficulties paying, we’ll assess your situation and let you know how to get help with managing your money.

Keep your contact details updated

It’s important that we have up-to-date contact information for our leaseholders as we may need to get in touch with you if there’s an emergency. Let our leasehold management officer know as soon as possible if any of your details change, by telephone, post or by email.

We’re here to help  If you need any more information or advice, contact our leasehold management officer.

Get information about being a leaseholder from the Leasehold Advisory Service.