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Contacts for homelessness and housing

Call us on 01202 123 147 Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm, or email  

If you do not need urgent immediate help and think you may receive an eviction notice contact us as soon as possible. E-mail 

Before contacting the housing team, you may find the answer to your questions on the Shelter website.  

Use our homelessness and housing portal  

Where possible please use our website portal or email first, so our phone lines are available for customers who do not have internet access.  

The option to book an appointment for a face-to-face service will be limited to people who are unable to access services using other methods.  

You can provide scanned copies of documents, photos or other evidence to support your application. Originals will be required later.  

Additional support

If you’re having difficulties, you may be eligible for Statutory Sick Pay and Universal Credit.   

There’s also advice and information on the government's Money Helper website.