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Contact Housing Services

Call us on 01202 123 147 Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm.  

Email bcphousingadvice@bcpcouncil.gov.uk.  

Use our Homelessness and Housing portal  

Where possible please use our website portal or email bcphousingadvice@bcpcouncil.gov.uk first, so our phone lines are available for customers who do not have internet access.  

The option to book an appointment for a face-to-face service will be limited to people who are unable to access services using other methods.  

You can provide scanned copies of documents, photos or other evidence to support your application. Originals will be required later.  

Before contacting the housing advice team, you may find the answer to your questions on the Shelter website.  

If you’re having difficulties, you may be eligible for Statutory Sick Pay and Universal Credit.   

There’s also advice and information on the government's Money Helper website.