Charging Consultation

Monday 20th January (00:01) - Monday 16th March 2020 (23:59)

The councils previously serving Bournemouth, Christchurch and Poole were replaced by BCP Council in April 2019. Our priority as a new council has been to ensure all services continue to be provided as normal.

As a result of this local government change, BCP Council has three different Adult Social Care charging policies which have been inherited from the previous three councils. These policies contain differences in the amount that people are charged for adult social care services and as a result we now need to create a single policy for the whole of Bournemouth, Christchurch and Poole.

We want to charge in a fair and consistent way and so it is important that the differences in charging arrangements are removed.

Please read the consultation document and then complete the online questionnaire

There is also an easy read version of the consultation document available. If you would like an easy read version of the survey (or another language or format) sent to you, or you need help or support completing the questionnaire, then please call 01202 633902 or email

It’s important that you tell us what you think about these proposals. Even if you do not use these services now, you, a friend or a relative may need to use them in the future. Your views are important.

The consultation closes on 16 March 2020

Please note: The consultation into adult social care charging for BCP Council has brought to our attention that some people in Christchurch have historically paid day centre charges which differ from the standard rate.

In light of this, a small number of people responding to the consultation will see that the charge set out in the document differs from their own level of payment. We do recognise that, should the charge for attending a day centres change, those people paying a non-standard charge will require an individualised payment arrangement to prevent any financial disadvantage.

As we have stressed in the consultation document, no one is, or will be, asked to pay more than their financial assessment shows they can afford regardless of any changes to any of the current charges.


We are holding drop in events at day centres and libraries if you would like to ask Council staff questions about the proposals on the following dates:

Dates of drop-in events
Date Time Location 
 Wednesday 5 February  9.00am to 4.00pm  Poole Plus, 12a Commercial Road, Parkstone, Poole, BH14 0JW
 Monday 10 February  9.00am to 4.00pm  Moordown Plus, 1005 Wimborne Road, Bournemouth, BH9 2BS
 Tuesday 11 February  9.30am to 12.30pm  Hamworthy Library, Blandford Road, Poole, BH15 4BG
 Tuesday 11 February  2.00pm to 5.00pm  Rossmore Library, Herbert Avenue, Poole, BH12 4HS
 Wednesday 12 February  9.00am to 4.00pm  Westbourne Plus, Alumhurst Road, Westbourne, Bournemouth, BH4 8ER
 Thursday 13 February  9.00am to 4.00pm  Christchurch Connect, Loring Road, Christchurch, BH23 2GZ
 Friday 14 February  9.00am to 12.00pm  Poole Central Library, Dolphin Shopping Centre, Poole, BH15 1QE
 Monday 17 February  1.00pm to 4.00pm  Bournemouth Library, The Triangle, Bournemouth, BH2 5RQ
 Tuesday 18 February  9.00am to 4.00pm  Boscombe Connect, 2a Owls Road, Boscombe, Bournemouth, BH5 1AA
 Wednesday 19 February  9.00am to 4.00pm  Wallisdown Plus, 119 Canford Avenue, Wallisdown, Bournemouth, BH11 8SH
 Thursday 20 February  9.30 am to 12.30pm  Kinson Library, Wimborne Road, Bournemouth, BH11 9AW
 Monday 24 February  9.00am to 4.00pm  Parkstone Connect, Croft Road, Parkstone, Poole, BH12 3LD
 Tuesday 25 February  1.00pm to 4.00pm  Highcliffe Library, Gordon Road, Highcliffe, Christchurch, BH23 5HN
 Wednesday 26 February  9.00am to 4.00pm  Highcliffe Plus, 250 Lymington Road, Highcliffe, Christchurch, BH23 5ET
 Thursday 27 February  10.00am to 1.00pm  Creekmoor Library, Northmead Drive, Poole, BH17 7XZ
 Friday 28 February 1.00pm to 4.00pm Christchurch Library, High Street, Christchurch, BH23 1AW
Wednesday 4 March 9.30am to 12.30pm Castlepoint Library, Castle Lane West, Bournemouth, BH8 9UW