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New properties and completion notices issues and guidance

A Council Tax Completion notice has been issued but a Building control certificate has not

A property may still be considered complete for Council Tax purposes even if a Building Control certificate has not been issued.

Planning permission issues

If your grant of planning permission contains clauses that prohibit occupation before certain work is completed and this work has not been completed by the proposed completion date, please let us know as you may be entitled to a Council Tax exemption.

This will not change the completion date.

Demolished properties

A property can be removed from the Council Tax list if it is demolished. Council Tax is still payable until the Valuation Office Agency remove the property from the Council Tax list.

If your property is due to be demolished, please contact us via email and provide the following information:

  • date of demolition
  • your contact address
  • telephone number
  • email address

In some circumstances you may be asked to provide additional supporting evidence.

Completion date changes due to personal issues

Legislation does not allow us to take financial or personal factors into account for the purposes of setting a completion date.

An appeal should be submitted to the Valuation Tribunal.

Register for your waste and recycling bins

See our bins, waste and recycling section and contact the team.

Register your new property address for post and other services

To register your newly completed property for post and other services, please email

If you need to discuss a matter relating to a Completion Notice, please email giving the name of your area (Bournemouth, Christchurch or Poole) in the subject heading and send it to

This information is a general guidance and is not a substitute for the relevant statutes and regulations.