Poole Civic Centre

Our customer service centres are open.

Wherever possible please contact the relevant service to book a pre-arranged appointment.

Face coverings

From 10 December, you will be required by law to wear a face covering to enter the building.

We ask that you continue to practice social distancing to help reduce the spread of COVID-19.

Please do not enter the premises if you are displaying COVID-19 symptoms.

By using our online services, we may be able to resolve your enquiry without the need for you to call or travel to a customer service centre for an appointment.

You can also:


BCP Council
Civic Centre
BH15 2RU

Opening hours

Monday to Thursday 9am to 5pm and 9am to 4:30pm on Fridays

Disabled access

Our civic centre in Poole:

  • is wheelchair accessible 
  • has an access ramp at the front of the building
  • has as an intercom facility for any visitors who may need support
  • has designated disabled parking bays on the ground level public car park
  • has portable hearing loops that are available on request
  • has a customer lift to gain access to other floor
  • has a range of height allowing desks including a public computer terminal purposed for any visitors wishing to stand whilst using it and a low level reception desk
  • has a payment kiosk that is at a friendly height, to allow for easy use.