Our customer service centres are open. Wherever possible please contact the relevant service to book a pre-arranged appointment.

We politely request that on entering the building you wear a face covering and continue to practice social distancing to reduce the spread of COVID-19.

Please do not enter the premises if you are displaying COVID-19 symptoms.

By using our online services, we may be able to resolve your enquiry without the need for you to call or travel to a customer service centre for an appointment.

• Bournemouth.gov.uk
• Christchurch.gov.uk
• Poole.gov.uk.

You can also:

• apply for or register for a service
• pay for council tax, parking fines, housing rent, business rates and other bills
• report a problem or fault, or tell us about something.

Address

Town Hall
Bourne Avenue
Bournemouth
BH2 6DY

Opening hours

Monday to Thursday 9am to 5pm and 9am to 4:30pm on Fridays.

Disabled access

Our town hall in Bournemouth has:

• a lift at the side of the main entrance on the lower ground level
• two disabled bays for parking at the front of the building
• a fitted hearing loop at the main reception.

Bournemouth customer contact centre

Address

Town Hall Annexe
St Stephen's Road
Bournemouth
BH2 6EB

Due to essential building works at the Customer Contact Centre, appointments are taking place in the Town Hall Annexe on the opposite side of the road to the Contact Centre.

Opening hours

Monday to Thursday 9am to 5pm and 9am to 4:30pm on Fridays.

Disabled access

Our customer contact centre in Bournemouth:

• is wheelchair accessible
• has hearing loops at our welcome point
• has fitted hearing loops in our interview rooms
• has portable hearing loops available on request at our service desks. 

There is also two on-street disabled parking bays outside the entrance, and two bays on the opposite side of the street located outside the town hall annexe building.