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Pan-Dorset Community Trigger

The Community Trigger allows victims of antisocial behaviour (ASB) to request a review of their case if they believe that agencies have taken no action or not done enough to help. The Community Trigger is about how agencies have responded to a complaint of ASB. The Antisocial Behaviour, Crime and Policing Act 2014 introduced a process to give victims the right to request a review of their reports of anti-social behaviour and bring agencies together to take a joined-up, problem-solving approach to review their case and look for new solutions.

The Pan-Dorset Community Trigger Procedure sets out how victims of anti-social behaviour across Dorset can request a review of their ASB case.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and all agencies have processes in place to deal with a formal complaint about a given service.  Contact your lead agency or contact us for advice.

Who can use the Community Trigger

Any Dorset based resident, community or business may use the Community Trigger to request a review of their case. The community may be a loose group of affected residents, a formal community group or residents association, or just a few affected people in a street.  An individual acting on behalf of a group must have all other individual’s consent in order to raise the trigger on their behalf.  An advocate such as a support worker, MP or family can apply on behalf of an affected person but will need their consent to do so.

Thresholds and qualifying complaints

To activate a Community Trigger a qualifying complaint must have been made to one of the relevant bodies, as set out in the Pan-Dorset Community Trigger Procedure as follows:

  • there must have been three reports from one person regarding three separate incidents of anti-social behaviour reported to any local agency within a six month period
  • each incident must have been reported to at least one of the relevant bodies within one month of the incident occurring
  • the first reported incident must be within six months of applying for a case review under the Community Trigger procedure
  • the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the Pan-Dorset Community Trigger Procedure.

A Qualifying Complaint can be either a closed ASB case or still be under investigation to any agency in Dorset. This includes ourselves, Dorset Council, Dorset Police or a social housing landlord such as a housing association.

The procedure sets out timescales that we must confirm if the application is classed as a Qualifying Complaint and when the Review Meeting will be held.

The Community Trigger Case Review

If we accept an application for review a multi-agency partnership meeting will be held to review:

  • how the ASB case has been handled
  • what actions have been taken
  • how effective these actions have been
  • what else the partners can do to tackle the ASB and support the victim.

At the meeting an action plan will be drafted and shared with the victim.

Activate the Community Trigger

To request a review of your ASB case please complete the Community Trigger application form and email it to asbteam@bcpcouncil.gov.uk.

Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone. However, a signed consent on the official application must be obtained.

If you have a difficulty or problem applying for the Community Trigger please call us.

Each area has a single point of contact (SPOC) to direct enquiries or Community Trigger requests to:

Antisocial behaviour team – BCP council
Community safety team – Dorset Council

Number of Case Reviews

The Anti-social Behaviour, Crime and Policing Act 2014 requires publication of the statistical data in relation to ASB Case reviews requested in a local government area. Below are the details of Community Triggers for 2020 across Dorset.

BCP Council

 

2020

Number of applications for ASB case review

Number of times the threshold was not met

Number of reviews carried out

Number of reviews that resulted in recommendations

January

0

0

0

0

February

0

0

0

0

March

0

0

0

0

April

0

0

0

0

May

0

0

0

0

June

0

0

0

0

July

0

0

0

0

August

0

0

0

0

September

1

0

1

1

October

0

0

0

0

November

0

0

0

0

December

0

0

0

0

 

Dorset Council

 

2020

Number of applications for ASB case review

Number of times the threshold was not met

Number of reviews carried out

Number of reviews that resulted in recommendations

January

0

0

0

0

February

0

0

0

0

March

1

0

1

1

April

1

0

1

1

May

0

0

0

0

June

2

0

2

2

July

0

0

0

0

August

0

0

0

0

September

0

0

0

0

October

0

0

0

0

November

0

0

0

0

December

0

0

0

0