How the service works

COVID-19 - change to terms and conditions

With effect from July 2020, coronavirus (COVID-19) has caused us to make some amendments to the household bulky waste collection services.

The changes to our terms and conditions are as follows:

Booking and charges

When you book your collection slot, you’ll need to pay us the full amount due for the Bulky Waste Collection Services. As opposed to paying us a £20 deposit.

Changing the collection date, cancellations and refunds

Provided you tell us at least 2 working days before the scheduled collection date, we will refund you the amount that you’ve already paid.  

Arrangements for collection of the items 

We will not collect items from inside your home.  All items must be accessible for the driver to collect. For example, all items being put on your driveway or in your garage.

Collection days

You do not need to be present at your home at the agreed time collection slot.

You will not be required to sign a Waste Transfer Collection Note. The driver will sign the Waste Transfer Collection Note on behalf of us and post it through your letter box. 

Bulky household waste collections

Bulky household waste is domestic waste that is too big or too heavy for your normal rubbish bin collection.

If you want to dispose of a bulky household waste item, such as a bed, mattress, sofa or fridge and you cannot take it to one of our household recycling centres, we can collect it from your property for a small charge.

This service is only available to Christchurch and Poole residents, please check our Bournemouth bulky waste page if you're a Bournemouth resident.

We provide the Bulky Waste Services to you subject to our Terms and Conditions. To book a collection and once you’ve read our terms and conditions, please call our Customer Services team on 01202 123 123.

What we cannot collect

We cannot collect:

  • anything that can't be carried by two people, such as a piano
  • anything that is over three metres long
  • dangerous or flammable items such as asbestos, chemicals, oil, fuel, gas canisters, fire extinguishers or paint stripper
  • tyres or trailers
  • vehicle parts including car batteries or or engines
  • commercial fridges/freezers/cookers
  • waste as a result of a DIY project in your home, commercial building works or repairs to your home
  • soil or rubble
  • clinical waste
  • soiled or dirty furniture/mattresses
  • anything that has been left outside and is wet
  • bags of standard household waste that can be taken in our normal rubbish bin collection service
  • garden waste (bagged or loose).

If someone else may want your items, you can:

  • sell them, for example, using Gumtree
  • give them away using a refuse network such as Freegle or Freecycle
  • use a collection service if offered by a charity, for example, The British Heart Foundation, Julia's House, Age UK or Sue Ryder.

If you are buying new white goods (such as fridges and washing machines), or even large items of furniture, we suggest that you speak to the company you are buying them from to see if they can remove your old item from your home. Sometimes the company may charge you a small fee.