If you put the correct bin out on your collection day and we missed it, let us know and we will return to empty it. Please leave your bin/container out until we've been back to empty it.

We will not collect your bin if the:

• recycling is not sorted or includes items we cannot recycle
• garden waste bin includes materials we cannot take
• bin is not ready from 5am - you need to put it on or by the kerbside, where we can see it
• waste is not all contained inside the bin
• bin is too heavy
• bin is compacted - you need to ensure waste will fall out when the bin is collected.

How to report a missed bin

• wait until after 11pm on your collection day to report a missed collection
• check to see if your address is on our list of missed bin updates before reporting
• if your address is not on the list then you can report your missed bin online.

Further guidance

Please see our BCP Council household waste collection guidance PDF for more information.