You can pay your housing benefit overpayment by Direct Debit, online or by phone.

Pay by Direct Debit

Setting up a Direct Debit is the safest and most convenient way for you to pay your business rates and can be cancelled at any time by contacting your bank or building society.

Bournemouth

Download a Bournemouth direct debit form.

Payments via Direct Debit can be made on either the 1st or the 15th of each month.

Completed forms should be returned by email, alternatively you can call us to arrange payment by direct debit.

Christchurch

Christchurch residents are currently unable to pay their housing benefit overpayment invoices by direct debit, please use the below information.

Poole

Download a Poole direct debit form.

Payments via Direct Debit are available on the 1st of each month.

Completed forms should be returned by email, alternatively you can call us to arrange payment by direct debit.

If you have received a Notice of Proceedings in the County Court, there is additional information that can assist you. For a Housing Benefit Overpayment account, please refer to the Collection of Overpayment of Housing Benefits document. For Sundry Debt invoices please refer to Collection of Sundry Income Arrears document.

Pay online

Make a secure, debit or credit card payment online. You will need your housing benefit reference ready.

When using this payment method, it will show on your bank statement as: ‘Online payment BCP Council’.  

Pay by phone

Make a secure, debit or credit card payment on our 24-hour automated payment service. You will need your housing benefit reference ready.

Call 01202 672 932.

Internet banking or standing order

Arrange for your bank or building society to make regular payments to us. You will need our bank sort code and housing benefit reference.

• account name: BCP Council - Income
• sort code: 20-68-95
• bank account number: 20627437.