Adult social care and health

We provide a range of information, advice and services for adults with care and support needs or who have caring responsibilities. We help people to live as independently as they can in their own home, where possible. You may need support for a short time to help you regain skills and confidence, or for a longer period if you need ongoing support.

Everyone has the right to ask us for help. You can check to see if you are eligible for our support and if not, we give as much information and advice as we can so you can arrange the help you need yourself.

You can complete your own initial assessment online

Adult social care contact centre

Our adult social care contact centre is here for you when you or someone you know needs advice, information or support about how to get along day-to-day with a disability, illness or long-term condition.

We listen carefully to understand what matters most to you, help you through life’s events and difficulties, and find solutions so you can live as independently as possible; stay connected to your community; and keep in touch with family and friends.

You can contact us by:

For those who are deaf, have hearing loss or who are speech impaired, you can contact us by textphone on 07747 757570.

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps 

Connect to SignVideo to make a call from the browser 

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.