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Contact our adult social care contact centre

Our adult social care contact centre is open:

  • Monday to Thursday 9am to 5pm
  • Friday 9am to 4:30pm. 

Telephone lines and emails are monitored during these times.

You can contact us by: 

For those who are deaf, have hearing loss or who are speech impaired: textphone 07747 757570.

Submit your own Initial assessment  

You can submit your own initial assessment with our online form:

Carer support

You can assess your needs as a carer online.

You can also contact us by:

Adult social care emergencies (out of hours)

If someone's life or property is at risk, always call 999.

Our out of hours team provide an emergency response for adults in need of community care support in Bournemouth, Christchurch or Poole, who are in crisis or need urgent help.

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)

Sign Video Apps:

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps 

Connect to SignVideo to make a call from the browser. 

To use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care.

Businesses and organisations

If you have an addition or amendment to make to the My life my care website, please email